At Vayani Optics, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our refund and return policy provides guidelines on how to proceed with returns, refunds, and exchanges.
Our return policy is valid for 07 days from the date of purchase. If 07 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return:
The item must be unused, undamaged, and in its original condition.
It must be returned in the original packaging.
A receipt or proof of purchase is required to complete the return.
Certain types of products cannot be returned, including:
Opened or unsealed contact lenses.
Multi-pair boxes of contact lenses if any pair has been unsealed.
Prescription eyeglasses or sunglasses.
If you are unsure whether your item qualifies for a return, please contact us at vayanioptics@gmail.com before sending it back.
Once we receive and inspect your returned item, we will notify you via Email, SMS, or Call regarding the status of your refund request.
Approved Refunds: If approved, the refund will be processed and credited to your original payment method within a specific number of days (depending on your bank or payment provider).
Rejected Refunds: If the item does not meet the return criteria, we will notify you accordingly, and the item may be sent back at your expense.
If you haven’t received your refund yet:
Check your bank account or payment method statement again.
Contact your bank or payment provider, as processing times may vary.
If you have done the above and still have not received your refund, please contact us at vayanioptics@gmail.com.
We offer exchanges if your item is defective or damaged. If you need an exchange for the same item, please contact us at vayanioptics@gmail.com and send your item to:
Plot No. 780, Block 3, Hussainabad, Federal B Area, Karachi, Pakistan.
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
To return your product, mail it to:
Plot No. 780, Block 3, Hussainabad, Federal B Area, Karachi, Pakistan.
Customers are responsible for return shipping costs.
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
The time it takes for your exchanged product to reach you may vary based on your location.
For high-value returns, we recommend:
Using a trackable shipping service.
Purchasing shipping insurance, as we do not guarantee receipt of returned items.
For any return, refund, or exchange inquiries, feel free to reach out to us:
Plot No. 780, Block 3, Hussainabad, Federal B Area, Karachi, Pakistan.
+92 324 8075 291
vayanioptics@gmail.com
12 PM to 11 PM
